Research and roll out of new line of services
September - November 2015
Resicert Property Inspections. Resicert is a national property inspection franchise based in Perth, Western Australia. The services are mainly in residential, structural inspections.
To develop, test and implement a new inspection service to the range of offerings Resicert has for its customers.
Leading a team of 4 in research and development
Compiling existing knowledge and research
Conducting 35 interviews with Property managers (potential clients)
Design of service and deliverable
Creation of training platform and process for inspectors
Creation of inquiry and booking flow
My interest in this project
Taking an idea through the testing, improving and bringing into a reality, leading a new team in an unfamiliar process.
My role was to coordinate the work flow and team around our action plan.
The Platform and infrastructure for delivering the service, and agreement and trial period in place with partner organisation.