© 2023 by Tessa Antonelli.

tessa [at] kaospilot.dk​  |  Tel: +34 652 497 562

Research and roll out of new line of services

Client

September - November 2015

Perth, Australia

Team: 

Elliot Black
Genevieve Burke

Emma Antonelli

Matthew Read

Resicert Property Inspections. Resicert is a national property inspection franchise based in Perth, Western Australia. The services are mainly in residential, structural inspections. 

Purpose

To develop, test and implement a new inspection service to the range of offerings Resicert has for its customers.

What

  • Leading a team of 4 in research and development

  • Compiling existing knowledge and research

  • Conducting 35 interviews with Property managers (potential clients)

  • Design of service and deliverable

  • Prototyping service

  • Creation of training platform and process for inspectors

  • Creation of inquiry and booking flow

My interest in this project

Taking an idea through the testing, improving and bringing into a reality, leading a new team in an unfamiliar process.

Role

My role was to coordinate the work flow and team around our action plan.

Result

The Platform and infrastructure for delivering the service, and agreement and trial period in place with partner organisation.

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